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Before contacting us, please check the Frequently Asked Questions on our Customer Help Center. Your question may already have been answered. If you don't see the answer you need, please use one of the contact options listed below.

Submit questions, comments, suggestions, feedback, and billing inquiries.

To open a case:

  1. Go to the Customer Help Center home page.
  2. Click the Cases tab.
  3. Complete the case form with the required details including a description of your issue or question.
  4. Click Submit. Alternately, you can attach files to the case by clicking Submit & Add Attachment.

Note: If you would like to track your case and see realtime updates, you must first register for a Support ID via the Sign In link in the top menu bar. After logging in, follow the instructions above to submit a case. You can then track the case's progess and view status updates from the Cases tab.

View telephone support numbers, support hours of operation, and phone queues/prompts options.

Support Phone Numbers

Hours of Operation & 2015 Support Calendar

Technical Support Extended Hours of Operation

Phone Queues/Prompts Options

View mailing address information for correspondence and billing.

Mailing Addresses

To submit an enhancement request:

  1. Go to the Customer Help Center home page.
  2. Click Sign In
  3. Fill in your user ID and password and click Login.
    Note: If you don't have a user id, click the New User? link to register.
  4. Click the Ideas tab.
  5. Click Post Idea.
  6. Complete the idea form with the required details including a description of your idea, select the applicable product, and select the type of idea.
  7. Click Post.

Note: Your new idea can be voted on by clicking the Promote button. You can also write and review comments written about the idea. Have your coworkers vote on your idea!

If you wish to talk to a Sales Representative about our Research, Checkpoint Tools, SMART ePractice Aids, CPE, and e-Form products, you can look up your Sales Rep's name and direct phone number here:

Find Your Account Manager



Normal Hours of Operations
Monday - Friday 9:00 A.M. - 7:00 P.M. ET
Holiday Closings
New Year’s Day January 1, 2015
Martin Luther King Day January 19, 2015
(Note: Technical Support will be open.)
President's Day February 16, 2015
(Note: Technical Support will be open.)
Memorial Day May 25, 2015
Independence Day July 3, 2015
Labor Day September 7, 2015
Thanksgiving Day November 26, 2015
Day after Thanksgiving November 27, 2015
Christmas Day December 25, 2015

Early Closings
We typically close at 2:00 P.M. ET the day before any holiday closing.