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Hours of Operation & 2018 Support Calendar

1-800-431-9025 (Toll Free USA)

1-972-250-7750 (Toll International)

Fax: 888-216-1929

Support Hours:

Monday - Friday, 9:00 A.M. - 7:00 P.M. ET

2018 Checkpoint and e-Form Technical Support Extended Hours

Phone queue menu options.

1-800-431-9025 (Toll Free USA)

1-972-250-7750 (Toll International)

Fax: 888-216-1929

Support Hours:

Monday - Friday, 9:00 A.M. - 7:00 P.M. ET

2018 Checkpoint Tools and SMART Practice Aids Technical Support Extended Hours

Phone queue menu options.

1-800-431-9025 (Toll Free USA)

1-972-250-7750 (Toll International)

Support Hours:

Monday - Friday, 9:00 A.M. - 7:00 P.M. ET

2018 CPE Technical Support Extended Hours

Fax to submit Exam Sheets for manual grading: 1-888-286-9070


Reqwired, 1-800-800-0064

LearnLive:

  • Customer Service/billing questions: 1-800-431-9025, (prompt 2, 2)
  • Technical Support, Product Usage, and Training Requests:
    206-225-2920

1-800-510-8997 (Toll Free USA)

1-972-250-7750 (Toll International)

Fax: 888-216-1929

Support Hours:

Monday - Friday, 9:00 A.M. - 7:00 P.M. ET

Phone menu options:

  • Sales, press 1
  • Customer Service, press 2
  • Technical Support, press 3

For Assistance with ONESOURCE State Apportionment:

https://tax.thomsonreuters.com/support/onesource/state-apportionment/

For Assistance with Questions Related to Checkpoint:

Phone: 800-431-9025

E-mail: checkpoint.productusage@thomsonreuters.com



Normal Hours of Operations
Monday - Friday 9:00 A.M. - 7:00 P.M. ET
Holiday Closings
New Year’s Day January 2, 2017
Memorial Day May 29, 2017
Independence Day July 4, 2017
Labor Day September 4, 2017
Thanksgiving Day November 23, 2017
Christmas December 25, 2017

Early Closings
We typically close at 4:00 P.M. ET the day before any holiday closing.
Technical Support - Weekdays
(January 2 — April 17) 9:00 A.M. — 8:00 P.M. ET
(April 18 — December 31) 9:00 A.M. — 7:00 P.M. ET
Technical Support - Saturdays
(January 6 — February 24) 10:00 A.M. — 5:00 P.M. ET
(March 3 — April 14) 10:00 A.M. — 4:00 P.M. ET
Technical Support - Weekdays
(January 2 — April 17) 9:00 A.M. — 8:00 P.M. ET
(April 18 — December 31) 9:00 A.M. — 7:00 P.M. ET
Technical Support - Weekdays
(January 2 — April 17) 9:00 A.M. — 8:00 P.M. ET
(April 18 — December 31) 9:00 A.M. — 7:00 P.M. ET
Technical Support - Saturdays
(January 6 — February 24) 10:00 A.M. — 5:00 P.M. ET
(March 3 — April 14) 10:00 A.M. — 4:00 P.M. ET