Phone Queue Options for our Toll-Free Support Number - (800) 431-9025
1-817-332-3709 (Toll International)
Press the telephone keypad in the sequences below to go directly to a specific phone queue.
- Place an order or for product information
- 1 — 1 → PPC
- 1 — 2 → RIA and WG&L
- 1 — 3 → CPE
- 1 — 4 → Quickfinder
- 1 — 5 → Returns
- 1 — 5 — 1 → PPC Products
- 1 — 5 — 2 → RIA and WG&L
- 1 — 5 — 3 → Quickfinder
- 1 — 5 — 4 → All other products
- Customer Service
- For Returns
- 2 — 1 — 1 → PPC Products
- 2 — 1 — 2 → RIA and WG&L
- 2 — 1 — 3 → Quickfinder
- 2 — 1 — 4 → All other products
- All Other Customer Service Issues
- 2 — 2 → All CPE Support
- 2 — 3 → Quickfinder
- 2 — 4 → PPC, RIA, WGL and all other products
- Editorial & Product Usage (just in time training)
- Guidance on how to use your product
- 3 — 1 → PPC Products
- 3 — 2 → RIA/WG&L Products
- Technical Support
- Password, ID, or CD Access Codes
- 4 — 1
- CPE Products (all types of questions)
- 4 — 2 — 1 → Micromash
- 4 — 2 — 2 → Pass Online
- 4 — 2 — 3 → All other CPE Products
- Web or CD Service Technical Support
- 4 — 3 — 1 → e-Form
- 4 — 3 — 2 → Smart e-Practice Aids
- 4 — 3 — 3 → Checkpoint Tools
- 4 — 3 — 4 → Checkpoint
- Quickfinder Technical Support
- 4 — 3 — 5 — 1 → Assistance with Online Product
- 4 — 3 — 5 — 2 → Assistance with CD Product
- Technical Support on all other products
- 4 — 3 — 6 — 1 → PPC Products
- 4 — 3 — 6 — 2 → RIA/WG&L Products
- Assistance managing user IDs or passwords
- 4 → Assistance managing user IDs or passwords
- If you know your party's extension (dial it now)
- 8 → If you know your party's extension (dial it now)
- 8 — 0 → Receptionist (if direct dial number for party unknown)
- 8 — 1 → Responding to training offered in our CPE catalog
- To speak to an operator
- 0 → To speak to an operator
- 0 — 1 → Assistance with your customer account