Tax & Accounting Billing Support

These questions and answers address many of the new changes and updates to our billing and invoicing prcocess. Please take a moment to review them if you encounter any issues or have questions about your invoices or statements. If you have a question that is not answered here please submit it to us via our e-mail support tool.

Billing/Invoice Information

Show me a sample invoice: Review the interactive invoice guide.
How do I read my bill/invoice?: To learn how to read my invoice, review the interactive invoice guide. It contains detailed instructions about reading your invoices.
How often do I receive an invoice?: You will receive an invoice every time there is a new charge.
Why didn't I receive an invoice?: If your balance due was $0 you will not receive an invoice. For renewal orders (print & CD Rom) your invoice will serve as the shipping document and would have been attached to the package.
How do I request a duplicate copy of my invoice?: You can obtain a copy online by logging into My Account, e-mail us, or call Customer Service at 1-800-431-9025.
Who do I contact if I have a question about my invoice?: Contact Customer Service at 1-800-431-9025, prompt 2 (Toll Free USA) or 1-817-332-3709 (Toll International).
When is my invoice due?: Your payment is due on the start date of your subscription.
Can I access my invoice electronically?: You can obtain a copy online by logging into My Account or by calling Customer Service at 800-431-9025, prompt 2.
How do I see a credit on my invoice?: Once you've retrieved the electronic copy of your invoice via the My Account web page, select the link in the middle of the page titled "View Credit Invoice". If a credit has been applied against your invoice it will be displayed.
If I upgrade from one service to another, what happens to my original remaining credit?: The remaining credit will be applied to your new term subscription. You can check to see that this credit was applied by viewing an electronic copy of your invoice via the My Account web page.
Form W-9 for Tax & Accounting: Click here to view a copy of Thomson Reuters Tax & Accounting's Form W-9 (Request for Taxpayer Identification Number and Certification) in .pdf format.
Why does my invoice refer to a "Master Password" for a CD product that I don't own?: Our system currently auto-generates passwords for all customers, regardless of product ownership. The system is being enhanced to remove this language when not applicable.

Renewals

Statements

Payments

Where do I mail my payment?

Tax & Accounting - R & G; P.O. Box 71687; Chicago, Il. 60694-1687

When do I pay my statement?

Upon receipt of the statement.

What are your payments terms?

Net 30 days. We also offer quarterly and annual billing terms.

What are your methods of payment?

Check, check-by-phone (Tele-Check), credit card, and wire transfer.

Payments by check should include the invoice or statement stub and can be mailed to:

Thomson Reuters, Tax & Accounting — R&G
P. O. Box 71687, Chicago, IL. 60694-1687

Credit card payments can be made by phone or by mail. Tax & Accounting — R&G accepts Visa, MasterCard, American Express, and Discover.

To pay by phone call 1-800-823-8724, prompt 2. Note: You will be given your credit card approval code during this phone call as your receipt of this transaction.
To pay by mail write your credit card information in the space provided on the invoice stub and send it to:

Thomson Reuters, Tax & Accounting — R&G
P. O. Box 71687, Chicago, IL. 60694-1687

We accept Electronic Funds Transfer (EFT), ACH and Wire Transfers. You must initiate the transfer with your bank. The funds will be transferred to:

Harris Trust & Savings Bank, Chicago, IL
Bank ABA Number: 071000288
Bank Account Name: Thomson Professional & Regulatory, Inc.
Bank Account Number: 380-754-2

Wires outside of the U.S. should include the swift code HATRUS44.

What is your federal filing ID?

75-1297386

Do you accept credit cards?

Yes, Visa, MasterCard, American Express, and Discover.

How can I verify receipt of my payment?

You can view your payments via the My Account web page. They will be listed under the credit link in the invoice section. We capture your check number if paid by check as well.

How do my charges appear on my credit card statement?

For most orders, it is TTA-Research & CPE. For our recent acquisitions, it is the name of original organization with Thomson appended to the name. Examples are Thomson-EBIA, Thomson-AuditWatch, and Thomson-ReqWired.

Billing/Invoice Information

Renewals

Statements

Payments

Shipping

Tax

General