Dear Client,
Great products are nothing without a high level of customer service. At Thomson Reuters, we have both. With products like Checkpoint, PPC, RIA and numerous CPE offerings, we make it our priority to deliver the solutions you need to make important decisions every day.
As our products advance to suit your needs, so does the way in which we support them. We view not only our product lines but the way in which we serve our customers, as a constantly evolving process.
With this in mind, I am pleased to introduce myself as the new head of Customer Operations for our Research & Guidance products in the Tax & Accounting business of Thomson Reuters. During the last couple of months, I have been working to develop a deeper understanding of the structure and strategy of customer support for our information based solutions, expert guidance, workflow tools and CPE in preparation for this new role. As a result, we recently realigned ourselves internally in an effort to better serve you, our valued customer.
As we expand our operations and product lines globally, please be assured that our top priority is continuing to provide you with the innovative and industry-leading solutions you have come to rely on, as well as the utmost in customer service.
Please feel free to contact me directly at david@thomsonreuters.com with your comments or concerns. I look forward to working with you to further evolve our service to customers around the globe.
Sincerely,
David Hoyt
Vice President, Customer Operations, Research & Guidance
Tax & Accounting, a business of Thomson Reuters